Fraud Alert/Phone Scam
An automated phone scam has been targeting debit and credit card users. The automated phone call plays a recording informing the card user their credit or debit card has been blocked. The user is then asked to verify personal and/or card information. This is a problem affecting credit union members nationwide.
- What should you do if you receive this call? DO NOT provide personal or card information from unknown parties.
- If you do give your personal information to such a call, contact UARK FCU immediately. By acting quickly, we can change your card information to prevent fraudulent activity.
Fraud Alert/E-Mail Scam
UARK is aware of a new phishing email scam. These emails are titled "Your Credit Union Rewards You." Also included in this email is a link which “supposedly” allows you to collect the reward. Neither UARK nor the Credit Union National Association offers this type of program. DO NOT provide this site with your personal information.
The Credit Union National Association is the trade association for credit unions in the US. CUNA does not maintain any type of customer/member financial information. Additionally, UARK would never request personal identification information over the phone or via an e-mail solicitation. If you did respond to this e-mail, you should contact a member service representative immediately at 479-521-1199 or 1-800-499-8328
Internet/E-Mail Fraud Alerts
Recently, there have been multiple e-mail fraud attempts, known as “Phishing”, that were initiated via e-mail sent to both the general public and to some credit union members that appeared to be from NCUA. This false e-mail asked for the recipient to click on a link to verify their credit union account registration. If the recipient proceeded to do so, the link directed them to a false website and asked for their credit union account number and PIN, along with other personal information.
NCUA does not ask credit unions members for such personal information. Anyone who receives an e-mail that purports to be from NCUA and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail.
If you responded to such an e-mail and provided any confidential account information, please notify your credit union immediately of the scheme. You should also change your account’s PIN, and take any additional action recommended by your credit union to protect your account.
If you feel that you have received a fraudulent phishing e-mail purportedly from NCUA please forward the entire e-mail message to Phishing@ncua.gov.
Additionally, you can file formal complaints concerning any suspected fraudulent e-mail with the Internet Fraud Complaint Center (IFCC) at firstname.lastname@example.org. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.
Monday, February 6: CUNA is aware of a phishing scam generating multiple copies of a message asking to update your personal account. THIS IS A PHISHING SCAM – DELETE THE MESSAGES.
CUNA will never solicit e-mails requesting your credit union username, password, pin number, or other personal identity information.
Have questions? Contact us at: email@example.com